Warranty Management and Customer Care
Our mission is to raise the bar in the residential construction industry in terms of service and product delivery from the builder to the purchaser. Selling a new home is not a simple transaction, it is the single most important and long term investment any person will likely ever make.
The standard of communication, customer service, warranty execution and brand building involved in the occupancy phase plays a crucial role to the satisfaction of the buyer and the success of the builder. Our leadership team spearheads the management program at Astra directly, bringing decades of experience in successful project delivery with them. Having led multiple thousands of units to completion, our management team have seen it all, figured out the best courses of action for each and every case that may come up and are dedicated to helping you build and solidify your brand in the market.
Expertise in Ontario Building Code (OBC) and Construction Performance Guidelines (CPG), as well as Tarion warranty requirements from PDI through the 7-year mark, we are the pros you need to get the stress out and the completions in. Using state of the art tracking procedures for client files, communications and warranty lists, along with diligent project management incorporating trade work and the construction team milestones, we secure the exact approach each item and each phase requires.
Our elite standard of customer service makes the purchasers feel seen, heard and respected. We extend professional courtesy at every point of contact and never undermine our goal to help you enhance your brand.
At Astra we 100% guarantee our work.
If our team is responsible for any additional work required due to their incorrect decision-action, we will isolate the scope of the necessary corrective work and internally cover the costs and perform repairs!
Our promise is to help save you money, never increase any costs!
Astra is an insured company
