The market for new condo production has created longer periods between each project for all builders. Builders can now use our third party team to get in and out only during their active projects, maneuvering away from costly in-house teams that may sit idle during the waiting periods.
Our average lifecycle on each site is anywhere between 12-18 months, at which point we will hand off a completed occupancy and warranty program for your project.
We return when your next project is nearing occupancy, where we help you seamlessly structure and complete your warranty program once more without any complications.
Unlike internal teams, we don't get complacent. Our teams move fast and effectively, completing all warranty items and Tarion list submissions in a fraction of the time. This means we outperform what you've previously seen on your other projects. Getting things done faster equates to money saved!
We provide what you need, how you need it, for the duration required.
We offer any one or more of our service teams to supplement your existing team, or you can comfortably let us do it all!
What we offer:
The best results come when you leave the post-sale service and care to us, but we are happy to help you achieve your project-specific goals in any way necessary.
Our team members have led a deep portfolio of both low-rise and high-rise developments into successful project delivery over decades of work. The collective experience at Astra's warranty team is superior to any single builder in Ontario.
Our Management team are experts in all Tarion standards and requirements from PDI up to the 7-year mark, including CPG and OBC guidelines that have legal binding power through the HCRA.
The Service team knows and applies every correct industry standard procedure for all range of repairs, with the most courteous and professional approach that homeowners trust and welcome into their homes.
Our Coordination team tactfully deals with consolidating and tracking deficiency lists, following up with trades, purchasers and construction teams with the goal of driving completions each and every day without any delay.
The Inspections team structures your entire Pre-PDI and PDI program around your occupancy schedule. We strategically guide the buyers through a carefully crafted inspection that informs them of only warrantable items and focuses on the overall state of the home rather than unwarrantable superficial areas.
Only one-third (33%) of respondents indicated that a pre-construction home offers greater peace of mind [than a pre-owned home], down from 39% the previous year. - Tarion 2024 New Home Buyers Report
72% buyers are likely to consider a pre-construction home, a decrease of five percentage points from 77% the previous year. - Tarion 2024 New Home Buyers Report
In 2024, the top 2 largest volume of complaints to the HCRA was regarding customer service complaints about the builder. - Home Construction Regulatory Authority 2024 Annual Report
In 2024, the third largest volume of complaints to the HCRA was regarding warranty defects/incomplete items. - Home Construction Regulatory Authority 2024 Annual Report
New home warranty programs have the ability to make or break a builder's reputation. In the shifting landscape of condo development, building customer loyalty means fast, professional reliable service during the warranty period. At Astra, we combine the utmost technical proficiency with the highest standards of customer service executed by our carefully curated teams.
Our services are exactly what you need for successful project delivery.
We look forward to leading your warranty program from PDI to Warranty Close Out, allowing you to focus your resources where you need them most.
At Astra we 100% guarantee our work.
If our team is responsible for any additional work required due to their incorrect decision-action, we will isolate the scope of the necessary corrective work and internally cover the costs and perform repairs!
Our promise is to help save you money, never increase any costs!
Astra is an insured company
